Frequently Asked Question

To manage properly priorities and technician availability and to keep track transparently of the resolution process, we kindly ask our customers to open "Support Tickets" .

We offer many ways to do it, you could always choose what fits best for you.

If you are on the PC with the issue and internet connection is working,
you could open the new support Ticket by our PC agent

If the Internet connection doesn't work, you are out of office, or you would like to send us a picture of your issue (always greatly helpful) you could use a Smartphone!
You will have 3 ways:

• chatting with our Telegram BOT (you don't need Telegram APP!!!)
• sending an e-mail to our support address
• using our helpdesk Web portal

The 3 ways mentioned above will also work on any PC!

You could always check your resolution process here.

Please note, that avoiding opening a support request ticket has bad consequences:

• we are not allowed to manage priorities properly. It is like going to a hospital emergency pretending to be helped immediately with a headache while there are persons in life danger
• we are not allowed to review the quality of the resolution process and to correct if something has gone wrong
• our operators are payed less if the ticket is missing because we can't verify their work quality
• you are not allowed to keep track of the resolution process
• we are not allowed to assign the best technician for your problem
• unhappy technicians and the impossibility of managing your request properly will make your answer slower and inaccurate

Thank you!